What We do

Process Review and Optimisation

Getting people to do the right things in the right way at the right time, in the most effective and legally compliant manner. Process review and optimisation provides the chance to review the way you work, and make improvements to your processes to make sure your teams are:

  • more efficient.
  • more effective.
  • better at avoiding wasted effort.
  • focused on valuable work activities.

How we do this:

  • Identify the opportunity for process improvement or redesign.
  • Documenting current and future process requirements.
  • Identifying strengths, weaknesses and opportunities in each area.
  • Develop the associated business case for the project.
  • Define and document the business drivers and goals.

Our project and change management expertise is then wrapped around the process improvements ensuring a structured approach that engages your people to deliver the desired objectives, on time and within budget. It’s an essential part of a change project – identifying what you want to achieve, agreeing what needs to be done, how, when and by whom to achieve it, then reviewing and improving your work processes to ensure that happens. The end result is the right thing done by the right people in the right way, at the right time.

Typical stages of process review and redesign:


Typical areas of focus

Agree Objectives
  • Clearly defining what you want to achieve, when, and ‘what good will look like’.
Understand how we do things now
  • Review existing processes, understand their ‘pros and cons’, identify what works and what doesn’t.
Identify where we need to make changes
  • Highlight and agree the processes that need to change, and how.
Improve / redesign processes
  • Update / improve / amend processes to deliver objectives in the most efficient and effective way possible.
Implement & embed new processes
  • Pilot, review and improve processes.
  • Train and educate teams to operate them effectively.
Evaluate and continue development
  • Review and identify successes and further improvements as appropriate.

For more information on our Process Review & Optimisation services please contact us.